Terms and Conditions
1. Supplier Identification
This website (oneplaceeast.org and oneplaceeast.org/shop) is operated by One Place East.
One Place East is a registered charity and a company limited by guarantee.
- Registered Charity Number: 1065770
- Company Number: 3115971
- Registered Office: Ilford Chambers, 11 Chapel Road, Ilford, Essex, IG1 2DR
- Main Trading Address: Same as above
One Place East is governed by its Board of Trustees.
2. Privacy Policy
Your privacy is important to us. This section explains how we collect, use, and protect your information.
One Place East owns and operates this website. This means we are the data controller – the organisation responsible for deciding how your personal information is collected, used, and protected.
Our ICO Registration Number is Z8428748.
How We Use Your Personal Data
When you purchase items through our online shop, we use your personal information to:
Process and fulfil your orders
Handle billing and payments
Contact you regarding order updates or issues
Email Newsletter
If you subscribe to our newsletter, we may send you updates about:
- New products
- Projects and events
- Campaigns, news, and fundraising activities
You may unsubscribe at any time and you can request that we stop storing your personal information.
Cookies & Monitoring
Our website uses cookies to improve your browsing experience and help us understand how our site is used.
A cookie is a small text file stored on your device.
We use:
- Strictly Necessary Cookies – essential for website operation
- Analytical/Performance Cookies – help us count visitors and analyse usage
- Functionality Cookies – remember your settings on return visits
- Targeting Cookies – record pages visited and links clicked
We may also use trusted third‑party tools, such as Google Analytics, which set their own cookies.
We may collect:
- Your IP address
- The website you visited before ours
This information helps us:
- Improve our website based on how it is used
- Understand where our visitors come from
Disclosure of Personal Data
We may disclose your personal data:
- To trusted suppliers and service providers (e.g., payment processors, delivery companies)
- If required by law
- To prevent fraud, cybercrime, or to protect the rights and safety of others
- As anonymised, aggregated statistics (never identifying individuals)
We never sell personal data.
You may request access to the personal information we hold about you at any time.
3. Product Information
Products sold in our online shop are created through our One Place Creative Project, or by individuals supported by One Place East.
Some products may be personalised or unique one‑off pieces.
4. Right to Cancel
Under UK Distance Selling Regulations, you have the right to cancel your order within 14 days of receiving the goods.
To cancel:
- You must notify us within 14 days
- Items must be returned at your own cost (unless they arrived damaged or incorrect)
- You must take reasonable care of the goods while they are in your possession
Refunds will be issued within 30 days of receiving your cancellation notice.
Items that cannot be returned include:
- Personalised or custom‑made goods
- Perishable or time‑sensitive items
- Unsealed audio, video, or software products
5. Notices
All notices must be sent using the contact details provided on our website.
We may send notices to the email or postal address supplied during your order.
A notice is considered received:
- 24 hours after an email is sent
- 3 working days after posting a letter
6. Conclusion
These terms are governed by English law. Any disputes will be handled by the courts of England and Wales, unless you reside in Scotland or Northern Ireland, where you may use your local courts.