Welcoming Disabled Customers

Providing better access will mean that your business is more welcoming to everyone.

There are over 11 million disabled people in the UK today with an estimated annual spending power of £249 billion. Providing better access will mean that your business is more welcoming to everyone.

Small changes in the layout of premises or how information is presented can have a significant impact on customers and can be carried out at little or no cost.

Every shop has a legal duty to take reasonable steps to ensure that Disabled people can access your services. However, there are many other reasons why you should stop and consider how accessible your business currently is. These include:

• Improved physical access will make your business more appealing to many others, including the 3.3 million families with children under five who use prams or pushchairs
• A Disabled customer can often quickly become a loyal customer who may also bring their friends and family, meaning repeat business for you
• We’re all getting older, the market and need for accessible services and products will continue to grow in the future

You can download our guide to Accessible Shopping below.

Our guide on how retailers can make their building and services more accessible for people with disabilities.