Improving access to services and breaking barriers by facilitating the voice and representation of those with lived experience
Delivering direct services supporting people to be healthy, happy and living as part of the wider community
Creating sustainable models of peer support
Delivering a range of quality training and personal development opportunities
Promoting social inclusion and equality
Providing high quality, locally focused independent advocacy
Engaging people with lived experience in running our charity and helping to identify needs and models of intervention is fundamental to our governance model. We have introduced a range of ways service users can engage in our work and planning. Many provide training and development opportunities to ensure we invest in identifying and supporting future trustees. Most of our employees are also people with lived experience of disability and health conditions, in line with our values and ethos.
We recognise the diversity of our residents, service users, trustees, employees and volunteers and strive to engage them all and treat them fairly and equally.
We aim to deliver our activities in a friendly, approachable manner and in ways that reduce barriers to access and fill gaps in local provision.
We support and develop the potential of our service users, employees and volunteers.
We aim to adapt what we do and how we do it to improve the experience and outcomes of service users, volunteers and employees.
We demonstrate honesty, fairness, openness and clear boundaries in all we do.
We are a single information and service access point. This enables us to put the person at the centre of everything we do. A holistic approach ensures wefill the gaps in support, other providers leave.
One Place East is committed to ensuring that all our employees, sessional staff and paid service user representatives and peer supporters are paid the London Living Wage.
One Place East will be creative and responsive, recognised as the go to charity for support with service users at its heart.